Plans, trials and billing

How the free trial and the card work, adding seats, changing or cancelling a plan, and what happens to a workspace once its subscription ends.

The free trial

Starter and Pro start with a 14-day free trial with everything the plan has, one for each workspace. Sign-up takes a card and charges nothing until the trial ends; cancel before then and it’s never charged. If there’s no card on file when the trial ends, the subscription is cancelled. Pro is billed a year at a time, so its first charge is the whole year, and sign-up asks you to confirm that first. Growth and Enterprise start with a conversation with us.

Your plan and your seats

  • Starter is $35 per user per month, billed monthly, for 1 to 3 users.
  • Pro is $399 per month for the workspace, billed annually, with 5 users included and more at $80 per user per month.
  • Growth is $799 per month for the workspace, billed annually, with 10 users included and more at $80 per user per month.
  • Enterprise is priced for your team and billed annually.

Owners and admins look after billing under Settings → Billing. Manage in Stripe changes the card, downloads invoices, and updates the billing email, address and tax ID. On Starter, change Seats paid for, and the difference is prorated onto the next invoice. On Pro, Extra seats are charged at once for the rest of the year. Seats can’t go below the people in the workspace and the invitations waiting, and none are charged for during a trial.

To move between Starter and Pro, or to change a Growth or Enterprise plan, write to support@migaru.ai. If a payment fails, a notice across the app says so, and the workspace goes on working while you sort it out with us.

Usage and limits

Settings → Usage shows how many records the workspace holds against its plan’s limit, not counting Deleted items: Up to 50,000 on Starter, Up to 250,000 on Pro, and Up to 750,000 on Growth. It warns when the workspace is close; past the limit, new records are refused. It also shows the AI’s use this month, files and storage, and how each connected account is syncing.

Cancel

An owner or admin chooses Cancel subscription under Settings → Billing, and confirms. Nothing renews: the workspace goes on as it is until the end of the period paid for, or of the trial, and isn’t charged again. Change your mind before then with Keep the subscription. A Growth or Enterprise subscription is cancelled by writing to support@migaru.ai.

After a subscription ends

The workspace becomes read-only for 90 days, and its owners and admins are emailed. Everyone can still sign in, open, search and export everything, the whole-workspace export included, but nothing can change it: mail, calendar and Slack syncing, the notetaker, sequences, campaigns and workflows stop, and API keys can read but not write.

To carry on where you left off, an owner or admin chooses Subscribe again under Settings → Billing, and everything comes back as it was. Fourteen days before the read-only period ends, owners and admins are emailed the day it will be deleted, and when the 90 days are up it is deleted. A workspace with a Pages plan alone goes back to Pages Free instead.

Updated

Still stuck?

Write to support@migaru.ai and a person will answer, or browse every article.